Car and Home Insurance | Is Your Broker Taking You For A Ride?

Now we’re known as being fierce proponents of purchasing insurance via  a broker but sometimes even we have to admit that some brokers don’t live up to client expectations. In this case I was the client with expectations…carry on reading! So recently I bought a motorcycle, right? Now as you might have gathered by now, […]

Why have we lost sight of the true value of a satisfied customer?

I’m livered. Actually, that is the understatement of the year. I’m pissed! I have really been messed around this week by a particular service provider and it’s cost me hours of extra work as a result of the downtime. I know you’ve experienced disappointing service at some stage. Who hasn’t nowadays?  It’s become the status […]